we are currently servicing the San Fernando Valley only any questions please call
(818) 639-9503
The following Terms and Conditions expressed by Magic Touch Cleaning Services – also referred to hereafter as "us," "we," or "our" – are important and govern the usage of the services. By using our site, you naturally confirm your acknowledgment and acceptance of our Terms and Conditions. Please note that we reserve our rights to change all or parts of these Terms and Conditions at our discretion. Any modifications are effective immediately, and your continued use also confirms acknowledgment and acceptance of the changes; we suggest reviewing this page regularly.
If for any reason, you refuse to consent to our Terms and Conditions which includes all limitation contained henceforth, you cannot use or access the website.
Providing a professional cleaning service that is licensed, bonded, and insured.
Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums.
Make your home accessible. The best method is typically providing Magic Touch Cleaning Services with a key, but it is not a requirement. A fee will be charged if we are unable to access your home.
Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.
Have your home picked up and ready to be cleaned. Hourly charged may be incurred if cleaning technicians require more time if your home is not ready to be cleaned.
If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques, or collections, or to use customer’s equipment (e.g., vacuum, customer agrees not to hold Magic Touch Cleaning Services or any of its employees responsible for any damage or breakage to any article or component.
We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason; we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 48 hours of service and after 30 days customer assumes liability.
Magic Touch Cleaning Services cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Magic Touch Cleaning Services require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 50% of customer’s typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.
Our cleaning hours are from 8:30am to 6:00pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of customer’s typical cleaning rate. We will make every effort to work within time frames requested but ask not to be sent away during our working hours. (Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)
Magic Touch Cleaning Services will make every attempt to reschedule company-initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.
If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at the initial clean hourly rate for the customer’s location.
To meet customer needs and their satisfaction, Magic Touch Cleaning Services reserves the option to reevaluate rates at any time.
If customer requests changes to service that differs from original estimate, additional charges will be billed, or a new estimate may be required.
Due to exposed liability, we cannot care for pets, plants, or children.
For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning.
CHECK, CASH, VISA/MASTERCARD and BANK TRANSFERS are all
acceptable forms of payment.
Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.
Please mail all checks payable to Magic Touch Cleaning Services If a check is not left at the time of service, your credit card will be charged. NO EXCEPTIONS.